Warranties and Guarantees

HADRIANS TOWER (1 of 1)-9-min
HADRIANS TOWER (1 of 1)-6-min
HADRIANS TOWER (1 of 1)-5-min

What's Included

Your home will be covered by a 10 year build warranty. Items covered are as follows:

- Building structure
- Foundations
- External render
- Roof
- Fire safety
- Sanitation, hot water safety and water efficiency
- Drainage and waste disposal
- Glazing - safety in relation to impact, opening and cleaning

Brit_Lou_Cam5liv040620 (1)
Bedroom_2_300420_Cam2 (1)
AllSaints-12-min

Aftercare Guarantee

In addition to your 10-year build warranty you also benefit from a two year Homes by High Street aftercare guarantee from the date of legal completion. This covers items not included in your build warranty which are:

- Doors and locks
- Flooring
- Electric heaters
- Intercom systems
- Light fittings
- Windows
- Switches and sockets
- Kitchen units
- Worktops
- Kitchen sink
- Boiler not working
- Hot tank not working
- Thermostat faulty
- Pipework leaking or issue with joints
- Noisy pipework
- Toilet
- Taps leaking
- Shower mixer not working
- Wall tiles
- Paint flaking
- Extractor Faulty
- Shower screen leaking

FAQs

  • Problems with workmanship, materials or appliances that you have bought or added to the property.
  • Damage caused by storms or accidently, by negligence, abuse or poor maintenance of the property or appliances. This includes blockages by inappropriate disposal of waste
  • Any cosmetic defects such as scratches, chips or marks that have not been reported within 28 days of legal completion. This includes decoration, flooring, tiling, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitary ware, appliances, glass and other similar items
  • Any problems caused by shrinkage or condensation
  • Damage caused by someone other than an Homes by High Street member of staff or subcontractor acting on our behalf and wear and tear.

Visit out report a repair page here

More Help and Advice

View All
Report a Repair

Report a Repair

Once you have moved into your home, you’ll receive a registration for Clixifix. Click here to find out more.

Find Out More
Contact Us

Contact Us

Got a question, found your dream home or just want to find out a little bit more? Contact us and one of our team will get back to you as soon as they can.

Find Out More