Customer Charter
Our customer charter outlines the promises we will make to our customers.
Getting It Right
We will:
· Provide you with the correct decision, information or payment
· Explain things clearly if the outcome is not what you’d hoped for
· Say sorry and put it right if we make a mistake
· Use your feedback to improve how we do things
Keeping You Informed
We will:
· Deal with your request the first time you contact us, or as soon as we can
· Tell you what will happen next, and by when
· Keep you updated on progress or any changes
In return, we need you to:
· Give us the correct information at the right time
· Tell us when something changes
· Treat our staff with respect
More Help and Advice
View allCustomer Code
The Customer Code is designed to help you understand what levels of service to expect from your Home Builder.
Find Out MoreFAQs
We've created some frequently asked questions, but if you require further advice or assistance, please contact a member of our Customer Care team.
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