Our commitment to you

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Our Pledge

As a responsible home builder, we're dedicated to providing high quality, exceptional homes and thriving communities across sought-after locations in the north east of England and central belt of Scotland.

Our pledge is to ensure that we are at the forefront of change within the industry, breaking away from the stereotypical large-scale developers and focussing on what matters most to our customers.

Being customer-centric and producing homes for all buyers in an open and honest manner - no pressures, no gimmicks just dedicated support.

Striving for excellence for our customers is our number one priority at Homes by High Street; whether it’s your first step on the property ladder, a family in-search of their forever home, or even and investment property – we’re turning the typically outdated, stressful and complicated home-buying process on its head.

Creating our core values to benefit you, ensuring fluidity and the ability to adapt during difficult times we’re built on:

  • Experience – Experiences are the moments we make. Creating lasting memories, convenience and the perfect lifestyle is stitched into the fabric of our properties and our customer journey.
  • Collaboration – Believing in the power of working together, towards one common goal; your happiness in your new home.
  • Accountability – Constantly striving for improvement, we take pride and ownership in your home and your experience with us, working with our colleagues to push for improvement and excellence.
  • Simplicity – Keeping our process and communication simple and straightforward. No fuss, no stress.

We value every single one of our customers, whether you are coming to see us for the very first time during your home search, or are returning for your next step on the ladder, rest-assured that we’ll make the journey to your new home a memorable one.

The High Street Foundation

Part of the wider High Street Group, we’re committed to providing more than just homes to the areas in which we build – forming the High Street Foundation to help investment in the communities and young people throughout the country, and in particular the North East of England.

A registered charity, the foundation is a platform for us to invest in the people within our communities and beyond, creating links with local businesses and charity partners, hosting fundraisers for local charities and helping people, towns and communities thrive.

We’ve undertaken some gruelling but rewarding challenges over the years to raise funds for several good-causes, find out more & donate using the links below.

Just Giving Our Foundation

FAQs

Homes by High Street is founded from a long-standing background in constructing stunning homes across the country. Our meticulous site team will ensure your new home is built to our exacting standards thought the build-process.

Of course. As part of our dedicated customer journey we’ll ensure that our site and sales team take you through a tour of your home, prior to you getting the keys – our Home Demonstration is another opportunity for you to ask any questions before you move in.

Each of our developments will have an assigned member of our knowledgeable sales team on-hand to guide you through the customer journey to you new home, and of-course answer any queries you may have along the way.

Absolutely not – buying from Homes by High street means you’ll receive the very best of aftercare during the most important period in your new home.

Our devoted customer service team are available to deal with any issues you may encounter – all outlined in the useful handover pack you’ll receive on moving-day.